Retail Glossary

Above The Line Accessory line Account Acid test ratio Actual current ratio Add-on Added value Advertised line Advertising/advertising and promotion Aged stock Allocation Annual interest rate Assets Average GP$ per sale Average inventory Average sale Average sale per employee Average weekly sales units

Back order Bad debts Balanced stock Bank charges Barcode Bay Beginning stock Below The Line Best before date Bestsellers Book value Brand Brand loyalty Bulk buying Business To Business Business To Consumer Buyer Buying group Buying power

Call centre Call/calling Canvass/canvassing Capital Capital allowance Capital flight Capital gains tax Capitalisation issue Capitalism Captive market Cash cow Cash flow Cash flow forecast Cash handling Cash register Catalogue Category Category killer Caveat emptor Central buying Chain store Clearance sale Click Through Rate Clicks and mortar Clickstream Close/closing Closed question Closing inventory Co-operative advertising Cold calling Commissions Commodities/commoditised Company store Competitor analysis Competitor/competition Compliance Compound Annual Growth Rate Consignment Consignment note Consumer Consumer Marketing Consumer Price Index Contingent liability Contract labour Contribution margin Cost accounting Cost centre Cost control Cost cutting Cost effective Cost leader Cost Of Goods Sold Cost of living Cost Per Click Cost price Credit card fees Credit note Cross merchandising Current assets Current liabilities Customer Customer relationship management

Damaged Stock Allowance Deal Debit card Debt Deflation Delegation Deliverable(s) Delivery docket Delivery fees Demographic profile Demographic segmentation Demographics Department Desktop publishing Direct marketing Direct overhead Direct selling Discipline Discount $ Discount % Discount store Discretionary income Display stock Distribution allowance Distribution/sales distribution Distributor Dollar margin Drawings Drip advertising Dump bin Duopoly Dutch auction

E-Business E-Commerce Earnings Before Interest and Tax $ Earnings Before Interest and Tax % Econometrics Economic growth Economic life Elasticity of demand Electronic Funds Transfer at Point of Sale End stock Equilibrium price Equipment or service sales Equity accounting Estimated Business Value Excess Earnings Expiry date

Facing/s Factory price Feature Field First in, first out Fixed assets Fixed costs Fixture Flagship store Flyer Forecast/sales forecast Franchise Franchisee Franchisor Free into store Freight Full Time Equivalent (FTE) Management Full Time Equivalent (FTE) Staff Function

Gap analysis Gondola Gondola End Gondola End Payment Goods and Services Tax Goods and Services Tax (GST) Dollars Goods and Services Tax (GST) Rate Goodwill GP$ per square metre Gross margin Gross margin $ Gross margin % Gross Margin Return On Floor-space Gross Margin Return On Inventory Gross profit $ Gross profit % Gross sales

Hazard Analysis Critical Control Point Hire Purchase Holding company Hot spot

Impulse line Independent store Inflation Insurance Intangible Intellectual capital Intellectual Property Interest paid Interest rate Internal Rate or Return Inventory Inventory level Investment Invoice Invoice cost

Key account Key Account Manager Kickback

Last in, first out Lay-by Layout Lead-time Liabilities Limited liability Linear metres of space List price Loss leader Loyalty card Loyalty program

Maintained margin $ Maintained margin % Maintenance Management hours Manufacturer Margin Margin $ Margin % Margin of Safety $ Margin of Safety % Margin/profit margin Mark down $ Mark down % Mark Up $ Mark Up % Mark-up Market leader Market share Marketing Mass marketing Master franchise Media Merchandise mix Merchandise plan Merchandising Minimum order Minimum stock Miscellaneous Money saved by project Monthly Payments Multiplier Mystery shopper Mystery shopper

Negative growth Negative inventory Negotiation/negotiating Net into store price Net Profit Net purchases Net sales New income generated by project Non-selling area

Office expenses Open question Open to buy Opening stock Operating supplies Original retail price Other costs Other Discounts/Allowances Overage Overhead Owners wages and drawings

Package Page Impressions Percentage Multiplier Perishables Permits and Licenses Phasing Physical inventory Pilferage Planned Beginning of Month Stock On Hand Planned End of Month Stock On Hand Planned Sales Plant and equipment Point of sale Positioning Postage Price points Price reduction Pricing policy Principal Product Product life cycle Product offer Product Placement Profit Promotion Promotional advertising Promotional stock Proposition Pull Strategy Purchase order Purchase price Purchases Push Strategy

Qualitative research Quantitative research Quantity Quantity Discount

Recommended Retail Price Rent Reorder quantity Representative Required Return on Investment Retail price Retail support rebate Return from Year Rolling stock-take

Sales $ per square metre Sales floor Seasonal line Sector/market sector Segment/market segment Sell Price Service contract Settlement discount Shelf life Short delivery Shrinkage Solutions selling Staff Staff hours Stock on hand Stock turn Stocktaking Store layout Storeroom/stockroom Subscriptions Suggestive selling Supplier Supplier stands

Tangible Tangible assets Target current ratio Target market Target minimum stock turn Target weeks stock Telephone costs Temporary Price Reduction Territory Total Expenses Total Gross Income (Sales and Terms) Total Net Income (Sales and Terms) Total Sales Last Year Total Sales This Year Total stock on hand Total Terms Payment Trade area Trademark Traffic flow Transaction Travel costs Turnover

Unique Selling Point Units Units per transaction per transaction Units Sold Use-by date Utilities

Value Added Tax Variable Cost Vehicle expenses Vendor Visual merchandising

Wages % Waste Weeks cover Wholesale discount Wholesaler Working capital Write-off